Some products are not eligible for return:

-Accepted: Products in stock (specified 48h delivery)

-Not accepted: Personal shopping products (unspecified 48h delivery)

Indeed, the parties agree that once the General Conditions have been accepted, the customer will not be able to cancel his reservation according to the following applicable regime:

  • Kickzmi does not apply any cancellation or refund policy concerning a "personal shopping" service once the customer has made his payment.

Indeed, as soon as you order, we start the search, this search being unique and the work started, you can neither retract, nor make a request for reimbursement. (see T&Cs)

Return procedure for accepted products: Return an unwanted item?

Any return request must be reported by email to our customer service at ce.kickzmi@gmail along with your order number within 14 working days from the date of receipt of your order.

The returned item must still be in its original condition and accompanied by its box, double laces... you can make your return, subject to strict compliance with the following rules (product in its new condition and accompanied by its original box, double laces, badge, brand sticker. None of these rules affects your statutory rights.

If you return an item within 14 days of receipt for a refund, we will issue a full refund to the payment method used to order out for orders made in store, the refund will be issued in the form of a voucher.

We do our best to provide you with a refund within 5 days of receiving the returned item.

Deadlines have passed

We do not accept returns of unwanted items after the return period mentioned above. If you attempt to make a return, we may have to resend it to your default shipping address and ask you to bear the shipping costs.

Product Condition

Cannot be returned:

– the products worn:

Of course, you can try on an item like in a store, but please don't wear it. If the item you return to us is damaged, worn or in poor condition and therefore cannot be resold, we will not be able to refund you and we may have to send it back to you (and ask you to bear the cost of delivery). All items are inspected upon return.


Returned items are your responsibility until they reach us, so make sure you get proof of postage in case you need to contact us about your return!

We are not responsible for items returned to us in error. If we are able to locate the items and you want them returned to you, we may ask you to bear the cost of delivery .

How to exchange an item?

We do not accept exchanges. If you would like an item in a different size or color you will need to return the item to us and place a new order.

Return costs are your responsibility. 

All you have to do is send us your return request by email to within 14 working days of receiving your order. Following your request, you will receive an email indicating the procedure to follow.